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FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

Where do you ship to?

We currently ship to most countries across Europe, as well as selected international destinations. Shipping availability is calculated at checkout.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location, but most European orders arrive within 7–15 business days.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email so you can follow your package in real time.

Do you offer returns or exchanges?

Yes. We accept returns within 14 days of delivery for eligible items in their original condition. Please contact our support team before sending any item back.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll work to resolve it as quickly as possible.

How can I contact customer support?

Questions and issues can be resolved via email. Our support team typically responds within 24–48 hours.

Are your pieces true to size?

Most of our items fit true to size. We recommend checking the size guide available on each product page for the best fit.

Will I have to pay customs or import fees?

Depending on your country, customs duties or import taxes may apply. These charges are determined by local authorities and are the responsibility of the customer.

How do I know my payment is secure?

All payments are processed through secure and encrypted payment gateways to ensure your information remains protected.

What makes Camargo & Co. different?

Camargo & Co. was designed for modern women inspired by timeless elegance. Our collections are carefully curated to reflect European minimalism, sophisticated silhouettes, and elevated everyday style.

Do you restock sold out items?

Some of our pieces are restocked, while others are released in limited quantities. We recommend subscribing to our newsletter or following us on social media for updates.

Can I cancel or change my order?

Orders can only be modified or canceled within a short period after purchase. Please contact us as soon as possible if you need assistance with your order.

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